Support

Need a hand?

Answers to the common questions are below. If yours isn't here, write to me: Walkbit is made by one person, and I read every message.

Contact

Email [email protected]. It helps to include your iPhone model, iOS version and what you were doing when it happened. I usually reply within a couple of days.

Email support

Runs and Loops

My Loop didn't capture anything

A Loop closes when you come back within about 25 m of a point you've already walked past, or cross your own trail. It also has to:

  • be at least about 120 m long and enclose at least 1,500 m² (roughly a small city block);
  • be roughly round: walking to the shop and back along the same street doesn't enclose anything.

A map Cell counts as captured when your Loop covers at least half of it, so very small Loops may close without claiming a whole Cell.

The Run stopped tracking when my phone was locked

Runs keep tracking in your pocket as long as Walkbit may use your location. Check these in Settings → Walkbit → Location:

  • Allow Location Access is While Using the App (or Always), not Never.
  • Precise Location is on. Without it, iOS only gives a rough position and Loops won't close reliably.

Also avoid force-quitting Walkbit (swiping it away in the app switcher) during a Run: iOS then stops it.

My trail jumps around, or a part of my walk is missing

GPS is weaker between tall buildings, under trees and indoors. Walkbit ignores jumps faster than walking pace, and if GPS loses you for a while it waits for a good signal before it draws again. Walking a little further usually brings it back.

Can I play on a bike, scooter or in a car?

No. Walkbit is built for walking. Moving faster than walking pace is treated as a GPS jump and doesn't count.

Why is my Territory turning violet?

Territory starts to fade a few days after your last visit. Walk through it again to refresh it. Nothing is lost for good: you can always recapture faded ground.

Steps and Apple Health

My steps or Stats look wrong

Walkbit reads your daily steps from Apple Health. Check Health → Sharing → Apps → Walkbit and make sure Steps and Walking + Running Distance are turned on. If you don't allow Health, Walkbit uses the iPhone's motion sensor (Settings → Walkbit → Motion & Fitness).

My walks don't appear in Apple Health

Turn on Save walks to Apple Health in Walkbit's Profile, and allow Workouts in Health → Sharing → Apps → Walkbit. Each finished Run is saved as a walking workout. The route is never saved.

Walkbit Plus and purchases

What do I get with Walkbit Plus?

Every widget (the Territory widget and the Lock Screen widgets), your full walk history (the free version shows the last 30 days) and the Legends Pack. The Daily Goal widget and the Run's Live Activity are free for everyone. Coins, points and power-ups are never sold.

I bought something but it isn't showing

Open Profile and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought with (Settings → your name → Media & Purchases).

How do I cancel my subscription?

Go to Settings → your name → Subscriptions → Walkbit, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. You keep Plus until the end of the period you've paid for.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.

Your progress

How do I move my progress to a new iPhone?

Walkbit backs up your progress to your own iCloud. Sign in to the same Apple Account on the new iPhone, make sure iCloud is on for Walkbit (Settings → your name → iCloud), install Walkbit, and it will offer to restore your save. Purchases come back with Restore Purchases.

How do I start over, or delete my data?

Profile → Reset all progress erases your Territory, map, points, coins, unlocks and walk history from the iPhone and from its iCloud copy. Purchases stay with your Apple Account. Deleting the app also removes everything stored on the iPhone. The developer holds no copy of your data. See the Privacy Policy.

Leaderboards don't show my score

Leaderboards use Game Center. Sign in under Settings → Game Center, then open Profile → Leaderboards in Walkbit. Scores are sent after each Capture and each Run.

Requirements

Walkbit needs an iPhone with iOS 17 or later. iPhone comes first; there's no Android version yet.